Frequently Asked Questions
Everything you need to know about your Sister Jane experience.
What is your standard shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 working days depending on your location.
How do I return an item?
We accept returns within 14 days of receipt. Items must be in their original condition with all tags attached. Please use our online portal to generate your return label.
How do I know which size to choose?
Each product page features a detailed size guide. Our styles vary from tailored to oversized, so we recommend checking the specific measurements provided for each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Clearpay.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we cannot guarantee changes. Please contact our customer care team immediately if you need to update your shipping address.
Are your collections limited edition?
Yes, Sister Jane releases limited-edition capsule collections frequently. Once an item is sold out, we rarely restock it to maintain the uniqueness of our designs.